FAQ

When using our free demo you are fully protected, including a control room for a period of 30 days.

When you create an alarm you will be connected to our control room for assistance. You will always receive genuine help and we regard your alarm as an actual alarm message.

Would you like to test our system in a different form? Then you can request a consultation without obligation, we will be happy to help you.

No, you can install the DEMO for free and without obligation.

When registering in the app, your name, telephone number and email address are requested for the correct functioning of the app. However, we do not need payment details.

X-Guard offers you one easy alarm button that you can use in different ways. You can use the button in the following ways:

• As a wristband
• As a key ring or neck strap
• As a belt clip

The alarm button connects to your phone and when pressed creates an alarm via the X-Guard Alarm app.

App + Alarm button

You can easily change your Bluetooth Alarm button connect to the X-Guard Alarm app by following a few simple steps.
First of all, make sure that you have enabled the Bluetooth on your phone. Also read the written instructions and the instructional video for linking the Bluetooth Alarm button to the X-Guard Alarm app.

How do I enable man-down in the Alarm app?

Via the Risk button on the home screen. When your own security is set to “Risk”, the app activates the motion sensor of the mobile phone. This acts as a kind of pedometer. If there has been insufficient movement for two minutes (this time period can be adjusted), the app automatically creates a pre-alarm for 30 seconds. A message will appear on the screen and the device will vibrate and beep. The pre-alarm is canceled by moving the device briefly. If the pre-alarm is not canceled in time, an alarm call is automatically sent.

We determine your location with great precision in various ways.

• We look at your GPS location
• We check the network location of the phone
• We scan for Bluetooth and WiFi beacons that have been placed and measured by X-Guard
• We use the agenda link you have set up
• We use the addresses and automatic switches you set

This combination of techniques makes our location determination accurate. You can use X-Guard's location determination both indoors and outdoors with confidence.

You don't just create an alarm. If you do this, we will ensure that you receive assistance with the utmost care.

We do this in the following ways

• We will call your colleagues and/or emergency response team
• The colleagues and/or emergency response staff indicate whether they are coming to help
• In parallel, it is automatically checked whether assistance from our emergency center is required
• The control room scales up where necessary and uses the speaking-listening connection for verification of the alarm
• The right help is sent immediately.

We assure you of help, with every alarm. You can choose to report directly to a control room or first deploy your colleagues and/or emergency response team.

Our control rooms are available 24 hours a day to handle any alarms that cannot be resolved without the intervention of a control room.

Help is often closer than you think.

X-Guard relies on the power of your own network. When you raise an alarm, your colleague is often closer than a national emergency service. In many cases, rapid intervention from a colleague or trained emergency response officer is more desirable than escalation to a national emergency service, purely because they can arrive on the scene faster.

Depending on your situation, help can be with you within seconds.

Yes, X-Guard has a nationwide network of security guards. They are available 24 hours a day.

Of course, our security guards are only deployed when necessary. Your own colleagues and/or emergency response personnel are often closer than an emergency service or security guard. Our intelligent system automatically activates the right help.

We can also do a lot for you worldwide! Our extensive network in the security world makes it possible to be properly protected abroad.

We are currently already securing Germany, Belgium, Ireland, France, Denmark en Norway.

Curious about the possibilities? Request a no-obligation consultation immediately.

Yes, you can use our 'Mutual Reporting' protocol to immediately contact your colleagues and/or emergency response team.

With Mutual Notification you can view, open and handle the alarm directly via the X-Guard Alarm app.

Is no one available? Our system then automatically escalates to a control room to ensure that you always receive help.

Can the man-down alarm switch automatically based on location?

You can also determine and activate yourself where you need (extra) security. You can do this using the "Automatic switching" function in the Alarm app. By adding certain addresses to the app, you can indicate per address whether your “Own security” in the app should be ''Off'', ''On'' or 'Risk''. The moment you approach and leave the added address, the app will automatically switch to the correct mode.

In the event that insufficient emergency response personnel have indicated that they will come to help, two different backup scenarios can occur:

• The emergency center is called. This person will then deploy a mobile invigilator or the police.
• Or, the available emergency response personnel are called again, up to a maximum of three times.

As a replacement for calling an internal emergency number, various types of emergency calls can be made in the X-Guard Alarm app. The calls are automatically forwarded to the emergency response team. It is important to know what types of emergency calls can be received:

• Panic alarm: This alarm causes immediate panic.
• Assistance alarm: In this alarm the detector does not trust the situation. However, there is no immediate panic.
• Man-down (fall detection): with this alarm there is no movement (read more about our man-down function via the buttons at the bottom of this page)

X-Guard meets all legal requirements for security. Your data is carefully processed by us and our subcontractors. You can read more about this in our privacy statement.

If you use a control room, you can choose a PAC certified control room.

With X-Guard you do not pay for an alarm button, but for safety. It is only safe when you are sure that help will come.

X-Guard's services guarantee that you always receive this help.

Because we are not a hardware seller, you pay a subscription to us.

You purchase a bundle of hours from us. Within this bundle of hours you can make a number of choices:

• How many people need to be protected for how many hours per week?
• Would you like to use our control rooms?
• Would you like to use our professional national security?

Our advisors are happy to help you answer these questions!

You enter the number of people you want to protect and you enter the number of hours per week that these people should be protected.

The following formula is used:

Persons × Hours per week × 52 weeks ÷ 12 months = estimated number of hours per month

That is not a problem, because you pay us per hour, you can assume the average number of people you want to protect.

Example:
You protect 1 person for 40 hours per week (hour bundle of 174 hours per month)
of
You protect 2 people for 20 hours per week (hour bundle of 174 hours per month)

In both cases you end up with the same hour bundle and therefore the same price. With X-Guard you do not pay per person and you can connect unlimited users as long as you stay within the hour bundle.

With an 'unlimited 24/7' bundle, you indicate how many people you want to protect. You then pay a fixed amount per user. The price for the unlimited bundle is equivalent to 45 security hours per week.

You still enjoy our volume discounts with a higher number of users.

You choose a professional alarm center if you do not have your own security at your disposal. We then use a control room to ensure that you always receive help.

A control room can possibly deploy professional National Follow-up where necessary.

You can only select the professional National Follow-up if you also use our emergency center / control room.

The operator verifies the alarm and initiates national follow-up where necessary.

Your data is carefully processed by us and our subcontractors. You can read more about this in our privacy statement.

In summary, we promise that your data will be stored securely and that we will only collect data that is necessary to provide assistance.

By default this is not possible. However, our system does offer the opportunity for your employer to do this. If your employer does this, they must inform you as an employee in advance and obtain your permission.

Didn't this happen? Your employer does not follow you.

You need a data or WiFi connection to use our app. An internet connection is always required to send the alarm via our app. Do you temporarily have no connection? Our app will then hold the alarm until the connection is restored.

We can help you with a tailor-made solution in places where no internet connection is possible. Make an appointment with one of our advisors and we will be happy to help you. We have various solutions for areas where internet is not available:

• Installing a WiFi network
• Installing a GSM repeater
• Connect to the Lora network with special alarm buttons

X-Guard works on most Android and iOS devices (see minimum operating system requirements). To test whether the app works properly on your phone, you can install our DEMO within 5 minutes. You can immediately test and use this for 30 days for free.

Do you have questions about the support on your phone? Make an appointment immediately with one of our advisors.

Rolling out X-Guard within your organization is easy and is controlled via a simple QR code. This also works on private devices.

X-Guard works on most Android and iOS devices (see minimum operating system requirements). To test whether the app works properly on your phone, you can install our DEMO within 5 minutes. You can immediately test and use this for 30 days for free.

Do you have questions about the support on your phone? Make an appointment immediately with one of our advisors.

X-Guard is more than just an app, we not only offer you the way to create an alarm but also guarantee help with every alarm.

An app is easy to install without having to buy an expensive device. You probably already have a telephone and can install our app within 5 minutes and enjoy our full services.

Do you not want to buy a telephone or do you not have a telephone? Ask our advisors about our X-Guard Alarm Device, which is delivered to you ready to use and only runs our app.

You can easily change your Bluetooth Alarm button connect to the X-Guard Alarm app by following a few simple steps.
First of all, make sure that you have enabled the Bluetooth on your phone. Also read the written instructions and the instructional video for linking the Bluetooth Alarm button to the X-Guard Alarm app.

I only want man-down where or when necessary, is that possible?

X-Guard only sends an automatic man-down alarm call where necessary.
We can ensure that your man-down protection (the Risk button) is automatically activated at locations and times where and when you are not allowed to work alone: ​​all you have to do is carry the Alarm app with you - we will do the rest. False alarms are also prevented by this method of automatic man-down. We think it is important that our solution offers comfort as well as safety.

How do I enable man-down in the Alarm app?

Via the Risk button on the home screen. When your own security is set to “Risk”, the app activates the motion sensor of the mobile phone. This acts as a kind of pedometer. If there has been insufficient movement for two minutes (this time period can be adjusted), the app automatically creates a pre-alarm for 30 seconds. A message will appear on the screen and the device will vibrate and beep. The pre-alarm is canceled by moving the device briefly. If the pre-alarm is not canceled in time, an alarm call is automatically sent.

Can the man-down alarm switch automatically based on location?

You can also determine and activate yourself where you need (extra) security. You can do this using the "Automatic switching" function in the Alarm app. By adding certain addresses to the app, you can indicate per address whether your “Own security” in the app should be ''Off'', ''On'' or 'Risk''. The moment you approach and leave the added address, the app will automatically switch to the correct mode.

Yes. We can check whether there are sufficient emergency response staff on call at the branch. Notifications about this can be received via notifications, SMS or email (for example by emailing reports).

With the services of X-Guard you can make many unsafe situations safer. If your RI&E shows that you are dealing with lone workers and need to protect them, we can of course help you.

Make an appointment with an advisor immediately and we will be happy to help you.

Is a man-down alarm the right solution for me?

A man-down alarm can provide a solution in many situations. For example, consider employees who regularly work alone. Employees who work alone are at (greater) risk of an industrial accident. In an emergency, there are no colleagues nearby who can help. They must therefore be able to raise the alarm and an automatic alarm must be sent if the employee is no longer able to do so himself. (man down). In many sectors, employees regularly work alone. Consider, for example: laboratory technicians who work alone in a laboratory with hazardous substances; healthcare workers who work in institutions or on an outpatient basis; in the event of breakdowns and maintenance where employees are on picket or breakdown shifts; in industry where shift work is practiced; guards or security guards; cleaners and window cleaners; bailiffs; shopkeepers; overtime; homework.

BHV stands for company emergency response. The Working Conditions Act in the Netherlands has decided that a company must be prepared for an emergency such as fire, first aid and evacuation of a building. Every employer is therefore legally obliged to have company emergency responders. The number of emergency response personnel is not legally established, but the employer must ensure that there are always sufficient emergency response personnel on the work floor. The employer always remains ultimately responsible for company emergency response and can be held liable in the event of incidents.